Artist Detail - BBC Entertainment
Regarded as one of Australasia’s most experienced and respected authorities on Customer Experience and Relationship Marketing, Graham holds a Bachelor of Commerce from Curtin University with a major in Tourism Management. In 1999 he won the Western Australian Professional Speaker of the Year Award.
Commencing his business consultancy in 1986, he continues to work throughout the Asia Pacific region guiding organisations and coaching individuals on growing their business by achieving greater clarity of future, and developing innovative customer experience and customer relationship management and marketing strategies.
With a passion for researching global business trends and an ability to make the complex simple, Graham is a dynamic speaker whose personal mission is ‘to challenge, inspire and empower individuals and organisations to create, build and grow futures of greatness through vision, innovation and service’.
Married with three adult children, he is an avid reader, loves learning, and enjoys all sport, having played representative hockey, basketball, and achieved a New Zealand national yachting title. Graham is a Past President of both the Rotary Club of Millpoint - South Perth, and the WA Chapter of the National Speaker's Association of Australia.
In 2006, Graham and his wife made a sea-change to Albany on Western Australia’s beautiful south coast where he continues to live and base his business activities.
He is currently completing his new book Design! Deliver! Delight! – winning strategies to create a unique and highly profitable customer service experience.
Conference keynote presentations on Customer Service, Customer Experience, & Relationship Marketing. Facilitation of business strategic planning & visioning processes. Results focused Business Coach.